Frequently Asked Questions

Here you can find answers to the most frequently asked questions. If your question is not listed, you can contact us at any time.


General

I am new to currency trading, is your software suitable for me?

Yes. Even if you have just started forex trading, you will find our trading systems easy to use. That's because all systems come with intuitive, easy to understand graphical user interface and are very well documented. Furthermore, our support team is always here to assist.

What is the minimum deposit needed to use your forex systems?

The required minimum amount depends on the minimum deposit your broker accepts. For the majority of retail brokers it is about 100 USD, while it is about 10-50k for prime brokers.

Can I use your forex trading systems (Expert Advisors) together with other Forex EAs?

Yes, of course. Every forex expert advisor offered by us identifies its trades by unique order id. Therefore, there will be no conflicts with other EAs or trades you place manually.

What are the minimum technical requirements?

If not otherwise specified on the product pages the minimum requirements are: 512 MB RAM, Windows OS 2003 or higher, 1.0 GHZ or higher processing speed, 100 MB free disk space, internet connection with at least 100 Kbs transfer rate.


Warranty

Do you offer a warranty for your software?

Yes, we offer a 10-day unconditional warranty that applies to all regular purchases. For detailed information about the warranty please read out terms and conditions.


Payment and Delivery

What are the offered payment methods?

We offer the following payment methods:

  • Visa and Master Card
  • American Express (AMEX)
  • Discover
  • Diners Club
  • JCB
  • Debit Cards with Visa and Master Card
  • PayPal

How do I receive the product?

As soon as your payment is processed, you will receive an e-mail from us with download links to the software you purchased including all information to get started immediately.

Are there any recurring fees to pay?

No, there are no recurring or any other hidden fees to pay.

I ordered but did not receive the download links, what do I have to do?

For quality and security purposes, some orders are manually reviewed by our payment processor MyCommerce which can cause delay of order processing of up to three hours. If this time is already passed and you still have not received any order confirmation e-mail from us, please contact our support desk for assistance.


Support and Updates

What kind of support is provided?

Our dedicated support team is here for you whenever you need it. Support is provided through Live Chat, Phone, E-mail.

Do I have to pay for updates?

No, all build updates for the product version you purchase are free of charge.

How will I receive updates?

Whenever a new build version is available, we will provide you with the latest installation file and updated documentation.


Broker and VPS

Can I install your software on a VPS?

Yes, of course. You can install our trading software on shared and dedicated VPS servers.

Can I use the software with any MetaTrader 4 broker?

Yes, you can use our software on all brokers that support trading with the Metatrader 4 trading platform and offer 4 or 5 digit price feed. 99% of all MT 4 brokers do.


Affiliates

Do you offer a referral/affiliate program?

Yes, we offer a forex affiliate program. To learn more about our partner program, contact us.