Frequently Asked Questions

Here you can find answers to the most frequently asked questions. Simply click on the question you are interested in and the answer will show up. If your question is not listed, you can ask on our forum or contact us directly.


General

Yes. Even if you have just started forex trading, you will find our trading systems easy to use. That’s because all systems come with intuitive easy to understand graphical user interface and are very well documented. Furthermore, our dedicated support team is always here to assist you whenever you need an assistance.

The required minimum amount depends on the minimum deposit your broker accepts. For the majority of retail brokers it is about 100 USD, while it is about 10-50k for prime brokers.

Yes, of course. Every forex expert advisor offered by us identifies its trades by unique order id. Therefore, there will be no conflicts with other EAs or trades you place manually.

If not otherwise specified on the product pages the minimum requirements are: 512 MB RAM, Windows OS 2003 or higher, 1.0 GHZ or higher processing speed, 100 MB free disk space, internet connection with at least 100 Kbs transfer rate.


Warranty

Yes, we offer a 10-day unconditional warranty that applies to all regular purchases. For detailed information about the warranty please read out terms and conditions.


Payment and Delivery

We offer the following payment methods:

  • Visa and Master Card
  • American Express (AMEX)
  • Discover
  • Diners Club
  • JCB
  • Debit Cards with Visa and Master Card Logo
  • PayPal
  • Wire Transfer
  • Mail-check and Money Orders

As soon as your payment is processed, you will receive an e-mail from us with download links to the software you purchased including all information to get started immediately.

No, there are no recurring or any other hidden fees to pay.

For quality and security purposes, some orders are manually reviewed by our payment processor MyCommerce which can cause delay of order processing of up to three hours. If this time is already passed and you still have not received any order confirmation e-mail from us, please contact our support desk for assistance.


Support and Updates

Our dedicated support team is here for you whenever you need it. Support is provided through Live Chat, Phone, E-mail, Remote Desktop Connection and our Forum.

No, all build updates for the product version you purchase are free of charge.

Whenever a new build version is available, a notification will be displayed on your trading chart. You can then choose to install the update or postpone the notification and install the update at a later moment.


Broker and VPS

Yes, of course. You can install our trading software on shared and dedicated VPS servers.

Yes, you can use our software on all brokers that support trading with the Metatrader 4 trading platform and offer 4 or 5 digit price feed. 99% of all MT 4 brokers do.


Affiliates

Yes, we offer a forex affiliate program. To learn more about our forex affiliate program, click here.